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Returns, reprints and refunds.

Your magazine and your tee are made just for you. That changes the rules a bit, so here they are, plainly.

Before you make your magazine

Your credit isn't personalized yet. You can ask for a refund within 14 days of purchase, no reason needed: one email does it.

Your credit doesn't disappear

Your credit is good for 60 days. Need longer? We extend it, no questions asked, by 30, 60, 90 days or more, in one click from the reminder email or by replying to it. Even after it expires, a credit is never lost: email us and we'll reactivate it.

After you send it to print

It's personalized, so we can't take it back or refund it, unless something's wrong with it.

Something wrong? We reprint.

A print defect, a missing page, a damaged box, a mistake on our end: send a photo within 14 days of delivery. We'll reprint it free, or refund you if you'd rather.

The tee

Same deal. No size exchanges, since it's printed for you, so check the size guide before ordering. But a free replacement if there's a print defect, the wrong size arrives, or the box is damaged.

Lost package

If tracking hasn't moved in 10 business days, email us. We'll chase the carrier and reprint if it's lost.

How

Reply to your delivery email or use the contact page with your order number (PZ-...) and a photo. You can also write to contact@pictozia.com. Refunds take 5 to 10 business days to show up, depending on your bank.

Common questions

All questions

What if I change my mind after paying?

As long as you haven't sent your magazine to print, you can ask for a refund on your credit within 14 days of purchase. Once it's sent, it's made just for you and can't be refunded unless there's a defect.

What if it arrives damaged or misprinted?

Send us a photo within 14 days of delivery, by replying to your delivery email or through the contact page. We'll reprint it at no cost, no questions asked.

I picked the wrong tee size. What now?

Since it's printed just for you, we can't swap it for another size, so please check the size guide before ordering. If there's a print defect or we made a mistake, we'll remake it for free.

Can I change it after I send it?

No. Once you send it, it goes to review and then to print. That's why we show you a full preview and ask you to double-check the names. If we spot an issue during review, we'll unlock it for you.